Privacy policy

1. Introduction

This Privacy Policy explains how Pharma Grade® collects, uses, stores, and protects your personal data when you visit our website or make a purchase. We are committed to ensuring your privacy is protected and that all data is handled in full compliance with the EU General Data Protection Regulation (GDPR) and applicable Romanian law.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Full name and email address.
  • Contact Data: Billing address, delivery address, and phone number.
  • Transaction Data: Details of purchases made and payment history.
  • Technical Data: IP address, browser type and version, device type, and operating system.
  • Usage Data: Information on how you navigate and interact with our website.
  • Marketing Data: Your preferences regarding receiving marketing communications from us.

3. How We Collect Your Data

We collect data through the following means:

  • Direct interactions: When you create an account, place an order, or contact us.
  • Automated technologies: Cookies, server logs, and tracking pixels as you browse our website.
  • Third parties: Analytics and advertising platforms such as Google Analytics and Meta Pixel.

4. Use of Your Data

We process your personal data for the following purposes:

  • Processing and fulfilling your orders.
  • Managing your customer account.
  • Providing customer support and responding to enquiries.
  • Sending marketing and promotional communications (only with your explicit consent).
  • Website analytics, performance monitoring, and service improvement.
  • Complying with legal and regulatory obligations.

5. Legal Basis for Processing

Under GDPR, we process your personal data based on one or more of the following legal bases: contractual necessity (to fulfill your order), legitimate interests (to improve our services and prevent fraud), legal obligation (to comply with applicable laws), and consent (for marketing communications, which you may withdraw at any time).

6. Third Parties & Data Sharing

To operate and optimize our services, we may share your data with trusted third-party partners, including:

  • Google Analytics — for website usage analysis.
  • Meta Pixel (Facebook/Instagram) — for advertising and remarketing.
  • Payment processors — to securely handle transactions.
  • Courier & logistics partners — to fulfill and deliver your orders.

We do not sell or rent your personal data to any third party for their own marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order and transaction data is typically retained for 5 years in accordance with Romanian fiscal regulations. Marketing data is retained until you withdraw your consent.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your data where there is no legitimate reason for us to continue processing it.
  • Right to restrict processing — request that we limit how we use your data.
  • Right to data portability — request transfer of your data to another party.
  • Right to withdraw consent — unsubscribe from marketing at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@pharmagrade.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. All payment transactions are encrypted using SSL technology. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as 100% secure.

10. Cookie Policy

This website uses cookies to improve your browsing experience and site performance. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you use our site.

  • Essential Cookies: Required for basic site functionality such as cart management and checkout.
  • Analytics Cookies: Used to understand how visitors interact with the site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Meta Pixel).
  • Preference Cookies: Used to remember your settings and preferences for a better experience.

You have the right to accept or decline non-essential cookies at any time. Most web browsers allow you to manage cookie preferences through their settings. Disabling cookies may affect the functionality of certain parts of the website.

11. Changes to This Policy

Pharma Grade® reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Information

For any questions, requests, or concerns regarding your privacy or this policy, please contact us at: info@pharmagrade.com

Pharma Grade®